Terms & Conditions

1.Term and Termination 

This Agreement shall be effective as of the time frame Customer signs up for Client Care Plan. This Agreement may be terminated by either party upon written notice to the other, if the other party breaches any material obligation provided hereunder and the breaching party fails to cure such breach within thirty (30) days of receipt of the notice. This Agreement may be terminated by Sentricor (i) immediately if Customer fails to pay any fees hereunder; or (ii) if Customer fails to cooperate with Sentricor or hinders Sentricor’s ability to perform the Client Care Plan hereunder.

2. Client Care Plan

Sentricor agrees to provide Customer with Client Care Plan as described in this Agreement. Client Care Plan tasks include:

updates to text, images, and other minor changes to Customer’s website pages within the timeframe provided in the chosen Client Care Plan, upgrades to Customer’s content management system, including plugins and themes, removal of malware, spam and malicious code from Customer’s website, regular backups on your site to protect your webpages and databases, recovery of files or email from backups, as available.

3. Fees Limitations on Refunds and Cancellation Fees

Sentricor any and all fee(s) as billed in accordance with this Agreement. The fee(s) must be received prior to the start of any Client Care Plan. The customer further agrees that, in the event of any termination of this agreement by customer, no refunds shall be given under any circumstances whatsoever. The customer further agrees to pay upon cancellation the amount of any cancellation fees or other amounts due to Sentricor as provided in the agreement. Sentricor is hereby authorised to charge customer’s credit card account or other payment mechanism for any amounts owed from time to time by customer to [Sentricor].

4. Customer Responsibilities

For the purposes of providing these services, Customer agrees:

To provide Sentricor with access to its web sites for creating new pages, and making changes for the purpose of providing Client Care Plan.
To properly convey to Sentricor the information that needs to be changed or added.

5. Customer Acknowledgements

Customer understands, acknowledges and agrees that:

Only allocated time for Client Care Plan is allowed per month, in fifteen (15) minute increments.
Any work that exceeds allocated time will be charged on an hourly basis of $120 per hour, in fifteen (15) minute increments.
Web page updates exclude, but are not limited to, image editing, graphic design, graphic editing, database design, database changes, programming, and search engine optimisation.
Sentricor has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site(s) may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.
Additional fees could be charged if the information provided has to be typed and exceeds the allocated time.
If changes are made by Sentricor according to Customer’s information, and the changes are not correct, additional time to remedy the changes fall under the allocated time. Unused time is not accumulative.
Unused time does not transfer from month to month. Client Care Plan time is strictly month to month
Sentricor is not responsible for rewriting sentences, restructuring paragraphs, or checking for typing errors, misspellings, etc.

Sentricor is not responsible for changes made to Customer’s web site(s) by other parties.
Sentricor is not responsible for third-party plugins that may become unusable as a result of Client Care Plan performed.
Sentricor will not repair Customer’s website(s) that became compromised, hacked, or otherwise defaced or infected prior to ordering Client Care Plan.
Recovery or repair of Customer’s website is not guaranteed.
Availability of backups is not guaranteed.